Circular,
CIR/OIAE/1/2013, Dated 17.04.2013
All Companies
whose Securities are listed on Stock Exchanges
(through
Stock Exchanges),
All
Recognized Stock Exchanges
Redress of
Investor Grievances through SEBI Complaints Redress System (SCORES)
1. Pursuant to the provisions
of Section 15C SEBI Act, 1992, all listed companies are hereby called upon to
redress the grievances of investors and inform them within 30 days of the
receipt of the complaints. The details of investor grievances relating to the
respective companies are available at the webpage http://scores.gov.in/admin,
accessed through the respective SCORES user ID and password of each company.
The companies which are yet to obtain SCORES user ID and password are required
to send their details as per the enclosed Form-A to SEBI (hard copy) and by
email to scores@sebi.gov.in and obtain
the SCORES user ID and password. Failure to obtain the SCORES user ID and
password within 30 days of issue of this circular would not only be deemed as
non-redressal of investor grievances but also indicate wilful avoidance of the
same.
2. Failure by companies to file Action
Taken Reports under SCORES within 30 days of date of receipt of the grievance
may also attract the provisions of section 15A(a) of the SEBI Act, 1992.
3. The Stock Exchanges are accordingly
advised to bring the provisions of this Circular to the notice of all the
companies whose securities are listed in the exchanges and to disseminate the
same through their websites. Further, the Stock Exchanges should also arrange
for adequate publicity of this circular through newspaper advertisements or
other means, on urgent basis.
4. This Circular is issued in exercise
of powers conferred under section 11(1) of the Securities and Exchange Board of
India Act, 1992 to protect the interests of investors in securities and to
promote the development of, and to regulate the securities market.
5. This Circular is available on SEBI
website at www.sebi.gov.in.
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