Important
Announcement for Tax payers for updating Contact Details in E-Filing Portal
Dear
Tax Payers,
Income-Tax
Department uses the registered contact details (Mobile number & E-mail ID)
for all communications related to e-Filing. It is mandatory that all tax payers
must have a valid contact details registered in e-Filing portal.
It
is noticed that many registered users are not having authenticated contact
details in e-Filing or may have provided details of other persons for
convenience. This prevents the Department from interacting directly with
taxpayers on their personal email and Mobile.
Further,
it has been observed that in many cases taxpayers are not able to reset their password
since the email communication from the Department may be sent to their registered
email or Mobile which may be different from the taxpayer’s personal email or mobile.
Hence,
it is requested that all the e-Filing users may immediately update and authenticate
their correct contact details so that the communication can be sent to the
valid Mobile number and E-mail ID.
The process of updating and authenticating the contact details are
below.
New User
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Provide the
correct Mobile Number and Email ID during the Registration in the
e-Filing portal, Activation link would be sent to the registered E-mail ID and
a One Time Password (OTP also called PIN) is sent to the registered Mobile
Number. User needs to Click on the Link provided in the E-mail and enter the
OTP received in the mobile number for Successful activation of the registered
user in e-Filing portal
|
Registered
User
|
After the user
logs in to the e-filing account, there will be a pop-up requesting the user
to update the current Mobile number and E-mail ID. The user should update
their personal Mobile number and Email so that the updated contact particulars
are registered with the Department or confirm that the Mobile number and
email ID already registered is their valid personal contacts.
Upon submitting
the details, Department would immediately send OTPs (PIN1 & PIN2) to new
mobile number and Email ID. The respective PINs- PIN1 and PIN2 received
through Mobile number and E-mail ID should be entered by them in the
respective input fields to authenticate that the email ID and mobile are
correct. Upon successful validation the Mobile number and email ID would be
updated in the taxpayer’s profile and the process would be complete.
The PIN1 and
PIN2 would be valid only for the session – so taxpayers are advised not to
close the webpage till PINs are entered and validated. In case of any
difficulty or delay, the taxpayer can log in again and follow the same process
to update the current contact details.
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Note:
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Taxpayers are
advised to follow the process mentioned above in the interest of the security
of their e-filing account and to directly receive communication from the
Department about status of processing and issue of refunds etc.
This is a
one-time process to validate the mobile number and email ID. However,
whenever the taxpayer changes the Mobile Number or email ID in their Profile,
the process will be repeated to ensure that the particulars provided are
correct.
One mobile
number or email ID can be used for a maximum of 4 user accounts as the Primary
Contact- Mobile Number and Email ID in e-Filing.
This is to
ensure that family members (not exceeding 4 separate users) not having
personal email or mobile can be covered under a common email or mobile, but
in general taxpayers should have their own unique email ID and Mobile
registered with the Department.
The taxpayer
can enter any other person’s email or mobile number in addition as a
Secondary Contact (without any restriction on the number of user accounts
linked as a Secondary Contact). Using “Profile Settings à
My Profile” the taxpayer
can select to include the Secondary Contact to also receive emails, alerts
etc.
Include the
emails and SMS from the Income tax Department in the ‘safe list’ or ‘white
list’ to prevent the communications from the Department from being blocked or
rejected or sent to Spam folder.
As a best
practice, please update and authenticate the current contact and address
details under “Profile Settings àMy Profile” after login to
eFiling portal.
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