Important Announcement for Tax payers for updating
contact details in e-Filing Portal
Dear Tax Payers,
Income-Tax
Department uses the registered contact details (Mobile number & E-mail ID)
for all communications related to e-Filing. It is mandatory that all tax payers
must have a valid contact details registered in e-Filing portal.
It
is noticed that many registered users are not having authenticated contact
details in e-Filing or may have provided details of other persons for
convenience. This prevents the Department from interacting directly with
taxpayers on their personal email and Mobile.
Further,
it has been observed that in many cases taxpayers are not able to reset their
password since the email communication from the Department may be sent to their
registered email or Mobile which may be different from the taxpayer’s personal
email or mobile.
Hence,
it is requested that all the e-Filing users may immediately update and
authenticate their correct contact details so that the communication can be
sent to the valid Mobile number and E-mail ID.
The
process of updating and authenticating the contact details are below.
New User
|
Provide
the correct Mobile Number and Email ID during the Registration in the
e-Filing portal, Activation link would be sent to the registered E-mail ID
and a One Time Password (OTP also called PIN) is sent to the registered
Mobile Number. User needs to Click on the Link provided in the E-mail and
enter the OTP received in the mobile number for Successful activation of the
registered user in e-Filing portal
|
Registered
User
|
After
the user logs in to the e-filing account, the user is requested to update the
current Mobile number and E-mail ID. The user should update their personal
Mobile number and Email so that the updated contact particulars are
registered with the Department or confirm that the Mobile number and email ID
already registered is their valid personal contacts.
Upon
submitting the details, Department would immediately send OTPs (PIN1 &
PIN2) to new mobile number and Email ID. The respective PINs- PIN1 and PIN2
received through Mobile number and E-mail ID should be entered by them in the
respective input fields to authenticate that the email ID and mobile are
correct. Upon successful validation the Mobile number and email ID would be
updated in the taxpayer’s profile and the process would be complete.
If
the PINs are not received within specified time (say 2 minutes), the taxpayer
may opt for “Resend PINs” option. The
PINs once received will be valid for 24 hours.
The
taxpayers are advised to validate the contact details using the PINs received
within 24 hours. If PINs are not validated within 24 hours, the taxpayer has
to login and follow the same procedure as above again.
|
Note:
Taxpayers
are advised to follow the process mentioned above in the interest of the
security of their e-filing account and to directly receive communication from
the Department about status of processing and issue of refunds etc.
This
is a one-time process to validate the mobile number and email ID. However,
whenever the taxpayer changes the Mobile Number or email ID in their Profile,
the process will be repeated to ensure that the particulars provided are
correct.
One
mobile number or email ID can be used for a maximum of 4 user accounts as the
Primary Contact- Mobile Number and Email ID in e-Filing. This is to ensure that
family members (not exceeding 4 separate users) not having personal email or
mobile can be covered under a common email or mobile, but in general taxpayers
should have their own unique email ID and Mobile registered with the
Department.
The
taxpayer can enter any other person’s email or mobile number in addition as a
Secondary Contact (without any restriction on the number of user accounts
linked as a Secondary Contact). Using “Profile Settings >>> My
Profile” the taxpayer can select to include the Secondary Contact to also
receive emails, alerts etc.
Include
the emails and SMS from the Income tax Department in the ‘safe list’ or ‘white
list’ to prevent the communications from the Department from being blocked or
rejected or sent to Spam folder.
As a best practice, please update and authenticate the current
contact and address details under “Profile Settings >>> My
Profile” after login to eFiling portal.
.
.
.
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