Communication
dated 31st May, 2014
CPC (TDS) Offers
Tips for Faster Answers
CPC (TDS) apprises you that the
current period marks the busiest weeks of downloading and distributing TDS
Certificates for Q4, FY 2013-14. This also marks a peak time in the number of
calls and queries to CPC (TDS). We encourage deductors to visit TRACES
as the best place to get quick help to find answers to frequently asked questions.
TRACES
has several easy-to-use, online e-Tutorials and FAQs
that can be effectively used to get ready answers to your questions. Following
are some of the most common reasons deductors enquire or call us:
What is
the status of processing of statements?
·
We are glad to inform that the peak
load of statement processing has already been taken care of.
·
The status of processing of
statements can be checked in your Dashboard after you login to TRACES.
·
Please wait for 4 days after the
statements have been filed before reaching CPC (TDS) with an enquiry on the
above.
Having
issues with downloading of TDS Certificates/ Consolidated Files?
·
If you are unable to submit request
for downloading of TDS Certificates or Conso Files, please first check the
status of processing of relevant statements. You will be able to submit
requests only after the statement has been processed.
·
Please check the correctness of KYC
information for submitting download requests to ensure successful submission of
the request.
·
We are currently experiencing huge
volume of requests for download of TDS Certificates. However, they are being
made available within a day of submission of request. Please wait for 24 hours
before reaching out to CPC (TDS) with an enquiry.
·
Please refer to our e-Tutorials for detailed
assistance on downloading TDS Certificates.
·
For downloading Consolidated files,
the e-Tutorials
can be referred.
Have a
query related to Intimations sent by CPC(TDS)?
·
Please download the Justification
Report to view the details of Defaults in the TDS Statements.
·
Please refer to our e-Tutorials
for detailed assistance.
Have a
query related to Registration/ Login?
·
Please submit correct KYC
information for Registration/ Login. Please refer to our e-Tutorials
for assistance.
·
You are requested to wait for an
hour, if the Account is locked due to incorrect password. Please retrieve a
fresh password and the detailed procedure is specified in the e-Tutorials .
·
If you need assistance for User ID,
the e-Tutorials can
be referred for detailed steps.
·
Please use both the Activation Codes
sent on the Registered Mobile Number and e-mail address for the purpose of
successful activity.
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