Press Release dated 04th July, 2014
Update and
Validate Taxpayer Email ID and Mobile Number for their e-filing account
A
valid Email ID and Mobile Number has to be registered/ updated on the e-filing
website of the Income Tax Department so that direct communication with taxpayer
can be possible. For details, taxpayers can logon to:
The
Department will send separate One Time Passwords (OTP) also referred as PIN on
the mobile and email provided by the taxpayer. The OTPs have to be entered by
the taxpayer after logging into their e-filing account to authenticate the
same. The OTPs will remain valid for 24 hours within which the taxpayer
has to complete the process. For ‘Foreign/NRI’ taxpayers, the OTP validation of
the email ID would be sufficient.
Validation
of email and mobile numbers has been introduced to facilitate taxpayers as in many
cases incorrect emails and mobile numbers have been provided and taxpayers did
not receive important communication from the Department. Further, it has been
observed that in many cases taxpayers are not able to reset their password
since the new temporary password from the Department may be sent to their
registered email which may be different from the taxpayer’s personal email,
e.g. email of their intermediary.
This
is a one-time process to validate the mobile number and email ID. However,
whenever the taxpayer changes the Mobile Number or email ID in their Profile,
the process will be repeated to ensure that the particulars provided are
correct. Further, this validation will ensure that Department can send an OTP
for resetting the password used for Login in case the taxpayer has forgotten
the password.
One
mobile number or email ID can be used for a maximum of 10 user accounts as the Primary Contact- Mobile Number
and Email ID in e-Filing. This is to ensure that family members and related
business concerns (not exceeding 10 separate users) not having personal email
or mobile can be covered under a common email or mobile, but in general taxpayers
should have their own unique email ID and Mobile registered with the Department.
The
taxpayer can enter any other person’s email or mobile number in addition, as a Secondary
Contact (without any restriction on the number of user accounts linked as a Secondary
Contact). Using “Profile Settings >>> My Profile” the
taxpayer can select to include the Secondary Contact to also receive emails,
alerts etc.
It
is advised that the emails and SMS from the Income tax Department may be
included in the ‘safe list’ or ‘white list’ to prevent the communications from
the Department from being blocked or rejected or sent to Spam folder. Taxpayers
are also advised not to share their user-id and password of their e-filing
account with others to prevent un-authorized access. Taxpayers can reset their
password using the 'Forgot Password?' link while logging in to their e-filing
account and by providing the necessary details.
The
Department requests the cooperation of all taxpayers for completing this
validation process at the earliest for a smooth and convenient return filing
process.
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